There is a 14-DAY REPLACEMENT WARRANTY on Faulty products from the date you product is received. We cannot offer a satisfaction guarantee on our products, however we maintain a high level of customer service. Therefore we will always endeavor to keep our customers happy and satisfied.

If you change your mind with regards to the products selected, we offer a 14-Day No Hassle Exchange Policy provided that the returned garment meets the ?Returns Policy? conditions as set out below (see Returns Policy).

If you are returning your product due to a fault, we will replace the item with an identical product. If in the event we cannot replace the product, you have the option of choosing another product to the same value or alternatively we can provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees will be applied to all returns. However where the return relates to a faulty item, the replacement product will be dispatched to you at no charge. Returns are processed within 5 working days from the date of the return being received by us.

Please ensure that you provide the following details with your return so that we can easily identify and process your return within the normal time frame outlined above:

- Your full name

- Your order number

- Reason for product return.

- Instructions informing us what action you would like taken.

Providing the above information will help us to quickly process your return and resolve any issue, as well as enabling us to contact you should we need to clarify any aspect of your return.

 

Returns Policy:

- All garment labels must still be attached to the garment.

- The garment must not have been worn (except to try the garment on for size)

- The garment must not be damaged or soiled.

- The garment must not be altered in any way.

- The original receipt must accompany the goods.

Please Note:

Due to Health and Hygiene reasons we cannot accept returns or offer refunds for pantyhose, stockings and stocking style bodysuits. Please remember to wear a liner when trying on your lingerie bottom or an outfit that has a bottom.